Downloaded digital items will not be refunded except as required under the consumer protection laws.
If you want a refund on a Product you must write a letter with description (why we should make refund) to firstname.lastname@example.org . We will assess claims on their merits, with regard to the digital nature of the goods and any preview or inspection that was available before purchase.
There is no obligation to provide a refund or credit for reasons including (but not limited to) if you:
- have changed your mind about a Product;
- bought a Product by mistake;
- do not have sufficient expertise to use the Product;
- ask for goodwill.